Privacy Policy

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Gridless RV Works (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

• Name
• Contact details (such as email address, phone number, and postal address)
• Payment information (processed securely via Stripe)
• Purchase history and order details
• Any other information you provide to us directly (e.g., through contact forms or email correspondence).

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Make a purchase or payment on our website
• Contact us via email, phone, or contact form
• Subscribe to our newsletters or marketing communications
• Interact with our website (including through cookies and analytics tools).

3. How We Use Your Personal Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders or enquiries
• Improve our website and services
• Comply with legal obligations
• Send you marketing and promotional materials (if you have opted in).

4. Payments and Third-Party Processors

All payments on our website are processed securely by Stripe. When you make a payment, your payment details and relevant personal information (such as name, email, billing address, and transaction data) are shared with Stripe for the purposes of processing the payment, verifying your identity, and preventing fraud.

Stripe may share your information with banks, card networks, and other payment providers as required to complete your transaction and to comply with legal and security requirements. We do not store your full credit card details on our servers. For more information on how Stripe handles your personal information, please refer to Stripe’s Privacy Policy.

5. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your personal information:

• To service providers (such as Stripe) for payment processing and fraud prevention
• Where required by law or regulatory authorities
• To protect our rights or property, or the safety of our customers or others.

6. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Only authorised personnel have access to your information, and we use secure systems for payment and data storage.

7. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate or incomplete. Please contact us using the details below to make a request.

8. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Gridless RV Works
Email: sales@gridlessrvworks.com.au